BOOKING POLICY

Upon confirmation of your date, time and location we will issue an invoice and require a 50% deposit within seven (7) days of issuing the invoice to secure your date and time.  The remaining 50% will need to be paid fourteen (14) days prior to the event to continue to secure your date and time.   We are unable to refund for booked guests that do not arrive to the event.  Payment terms may be subject to change.  Should you need to change your booking, please provide us with notice in writing and refer to the cancellations policy below for any fees incurred for this.

CANCELLATION POLICY

If your request to cancel is more than fourteen (14) days from your booked experience – you will be able to simply reschedule.

If your request is between 48 hours and up to fourteen (14) days of your booked experience start time, a $100 cancellation fee will apply and we will issue you with a credit voucher for the remainder of your booking.  Your credit voucher will be valid for six (6) months from the date of issue with no extensions.

If your request is within 48 hours of your booked experience start time, we will provide you with a credit voucher to reschedule your experience that will be valid for six months from the date of cancellation.

Please Note:  All requests submitted through the “Contact Us Form” are time stamped to you have peace of mind when submitting your request – please allow up to 48 hours for a response from one of our team.

REFUND POLICY FOR PRODUCT PURCHASES

Our policy lasts 30 days.  If 30 days have passed since the date of your purchase, we are unable to provide a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging.

To complete your return we will require proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you by email of the approval or rejection of your refund.

You will be responsible for paying your own shipping costs for returning your item.

If your refund is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within seven business days.  Please note that it may take extra time for your bank to process from their end.

Exchanges:

We only replace items if they are defective or damaged.  If you need to exchange, please contact us on the “Contact Us” form.

TERMS OF SERVICE

This website is operated by Bliss by Nature.  Throughout the site, the terms  “we”, “us” and “our” refer to Bliss by Nature.  Bliss by Nature offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “service” and agree to be bound by the following terms and conditions.  These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors and customers.

Please read these Terms of Service carefully before accessing or using our website.  By accessing or using any part of this website, you agree to be bound by these Terms of Service.  If you do not agree to all the terms and conditions of this agreement, then you may not use any of the services.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service.  You can review the most current version of the Terms of Service at any time on this page.  We reserve the right to update, change or replace any part of these Terms of Service by posting updated and/or changes to our website.  It is your responsibility to check this page for changes.  Your continued use of or access to the website the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Squarespace.  They provide us with the online e-commerce platform that allows us to sell our products and services to you.  

As we are sourcing only fresh, natural ingredients we may from time to time experience shortages or no availability of certain products.  Whilst we do our best to ensure this doesn’t happen, we may at short notice need to change the products that you have selected for your experience due to lack of availability at that time.  In this instance, we will contact you, the customer, to organise a replacement product to be made at your event.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state of residence, and/or that you have given us your consent to allow any of your minor dependants to use this site.  

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.  You understand that your content (not including credit card information) may be transferred encrypted and involve transmissions over various networks.

You agree not to reproduce, copy, duplicate, sell or resell any information provided on this site without our permission prior.

We are not responsible if information on this site is inaccurate.  The material provided on this site is provided for general information only and should not be relied upon without seeking out advice from the relative professionals.  Any reliance on this material is at your own risk.

Prices for our products and services are subject to change without notice.    We also reserve the right to alter or discontinue a product from our menu or for sale at any time.  

Your submission of personal information through the store is governed by our Privacy Policy.

If you have any questions about our Terms of Service, please contact us via the “Contact Us” form

PRIVACY POLICY

Privacy and confidentiality of personal information is extremely important to us.

The information you provide to Bliss By Nature is not passed onto any additional third party,

unless required by law, as all information gathered is for the purpose of ensuring accurate payment and contact details as part of the transaction between Bliss By Nature and our customers. We do not copy your financial information or retain credit card numbers in our servers.

Therefore we ask you to please ensure your contact details are accurate at the time of purchase.

At times, we may request additional personal information. This is to ensure we can provide you with tailored products, services or offers that may benefit you, better communicate with you, improve your experience with us, and notify you about new products or services, discounts, promotions or upcoming events. Such information collected by Bliss By Nature will be used solely for the purpose stated here and you may opt out at anytime by contacting our team at blissbynature01@gmail.com or 0468789447.